Dealing with Difficult People

Discover strategies for more productive communication

We all encounter people we find difficult. Typically, conversations with them leave us feeling stressed and frustrated.

Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting your approach to create different results. You will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

Topics include:

• Who is a Difficult Person?
• Shift Judgment to Curiosity
• The Cycle of Escalating Difficult Behaviour
• Approaches for Dealing with Difficult People
• Strategies for Dealing with Bullying Behaviour
• Skills for Dealing with the Passive Aggressive Person
• How to Defuse the Angry Person
• Strategies for Dealing with the Resistant Person